Account Manager - Engaged - New York

Role description

Role Overview

The Account Manager owns a portfolio of 15–30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software. This role is responsible for the day-to-day health, retention, renewal, and expansion of those accounts. The Account Manager will build durable, multi-threaded relationships, manage renewals and expansions, and coordinate internal resources to keep customers successful and growing.

What You Will Do

Own and grow a portfolio of 15–30 billing customers across CoreWeave infrastructure and Weights & Biases software. Drive expansion, and retention across your book, protecting and growing recurring revenue. Identify, shape, negotiate, and close expansion opportunities within existing accounts.

Why It Might Be a Fit

You may be a strong fit if you naturally look around corners to find new ways to engage and support customers, are energized by using technology to solve meaningful business problems with customer impact, can balance commercial rigor with strong relationship management across a high-volume book, and are comfortable operating with ownership, ambiguity, and a high bar for customer outcomes.

Requirements

• 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets
• Experience managing a book or portfolio of multiple active customer accounts simultaneously
• Demonstrated track record of driving retention, renewals, and expansion revenue
• Experience negotiating and closing commercial deals, including renewals and upsell/expansion
• Comfortable working across both infrastructure and SaaS/software motions
• Experience consistently meeting or exceeding revenue and retention goals
• Bachelor’s degree or equivalent practical experience

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption