Data Center Technician

Role description

Role Overview

As a Data Center Technician, you will help ensure the overall availability and reliability of data center operations. This is a hands-on role focused on hardware and network diagnostics, physical repair, and support of mission-critical infrastructure.

What You Will Do

Maintain data center operations to ensure service availability and reliability, conduct hardware and network diagnostics and repairs, perform root cause analysis of hardware and software failures, and provide technical support to data center teams.

Why It Might Be a Fit

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams. You should enjoy hands-on technical work and troubleshooting hardware issues in a live production environment, be curious about data center infrastructure, networking, and operational reliability, and take pride in supporting critical systems with accuracy, urgency, and attention to detail.

Requirements

• Experience with computer hardware troubleshooting and assembly
• Experience working with Linux operating systems
• Ability to regularly transport and position equipment weighing up to 50 lbs.
• Ability to remain in a stationary position for extended periods while performing diagnostic and repair tasks
• Ability to maneuver in cramped or elevated spaces, including under-floor areas or on ladders, to access server racks
• Ability to perform tasks requiring fine motor skills, including handling small hardware components and cables
• Availability to work a flexible schedule within a 24/7 environment, including participation in a rotating on-call shift
• Experience in data center environments
• Experience with computer networking
• Experience with Python, Bash, or other scripting languages
• Experience with Cisco IOS and/or Juniper JunOS
• Associate’s degree or equivalent experience in an IT-related field

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption