Fleet Engineering Project Manager, Data Center

Role description

Role Overview

As a Fleet Engineering Project Manager, you will join a pivotal team acting as the key technical liaison between internal engineering groups, data centre technicians, and external hardware vendors. You will take ownership of Returned Merchandise Authorization (RMA) generation, component support lifecycles, and cross-team issue resolution across our hardware fleet.

What You Will Do

You will design, analyse, and operationalize ticket-based workflows, identify infrastructure bottlenecks, and establish performance metrics to drive process optimization. Additionally, you will lead project planning and execution initiatives, generate detailed documentation and infrastructure reports, and partner closely with vendor teams to manage incidents, business priorities, and operational reviews.

Why It Might Be a Fit

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams—even if you aren't a 100% skill or experience match. If some of this describes you, we'd love to talk.

Requirements

• 3–5 years of experience in physical IT infrastructure, data centre operations, or managing physical equipment RMA processes with external vendors.
• Proven experience developing and operating ticket-based workflows, analysing ticket data trends, and identifying operational bottlenecks.
• Demonstrated capability using tools and frameworks to write technical documentation and generate infrastructure performance reports, server management metrics, and case workflow analytics.
• Practical experience communicating directly with external vendors to manage business priorities, resolve incidents, and handle operational escalations.
• Track record of planning, executing, and evaluating cross-functional project initiatives to optimize operational workflows.
• Strong analytical, problem-solving, and process optimization skills in fast-paced infrastructure environments.

Benefits

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement