Manager, Technical Solutions Management
CoreWeave — London, England, United Kingdom · In-Person · Senior
Role description
Role Overview
The Customer Experience (CX) Organisation at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. As Manager of Technical Solutions Management (TSM), you will oversee the TSM function responsible for managing technical relationships with CoreWeave’s most strategic clients. Reporting directly to the Director of Cloud Platform Support, you will build, lead, and recruit top technical talent to serve as primary client advocates.
What You Will Do
In this global leadership role, you will collaborate cross-functionally with Solutions Architecture, Support, Sales, and Product Engineering to translate complex AI workload requirements into execution plans, define program KPIs, streamline operational workflows, and drive long-running technical programs from concept to successful delivery.
Why It Might Be a Fit
You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems.
Requirements
- 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, technical support, or technical program/product delivery management.
- 7+ years of experience in a technical leadership or people management role within a high-growth environment.
- Deep technical understanding of cloud infrastructure fundamentals, including Kubernetes, GPU compute, AI/ML applications, and high-performance computing (HPC).
- Proven track record of directing multi-disciplinary teams to deliver complex, long-running technical programs with executive visibility.
- Advanced stakeholder management, conflict resolution, and communication skills to engage effectively with C-suite executives and technical teams alike.
- Ability to travel up to 30% annually for client engagements, team collaboration, and industry events.
Benefits
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption