Director, Sustaining Engineering - Spark

Role description

Role Overview

Join Crusoe, a vertically integrated AI infrastructure company, as a Sustaining Engineering Leader to own the performance of Spark after deployment. The role involves owning fleet reliability, field failures, configuration, obsolescence, and design changes to keep deployed units performing for their full service life.

What You Will Do

As the Sustaining Engineering Leader, you will transfer technical ownership of each generation once it completes production ramp, own failure rate by subsystem, and define telemetry for every unit to make them measurable. You will also run FRACAS, chair the Failure Review Board, and close every failure with a root cause, a verified fix, and proof it worked.

Why It Might Be a Fit

You will be part of a high-performing team that believes in each other, and you will have the opportunity to grow your career alongside experts across energy, manufacturing, data center construction, and cloud services.

Requirements

• Bachelor's degree in Mechanical, Electrical, Reliability, or a closely related engineering discipline
• 10 to 15 years in sustaining, reliability, or product support engineering for deployed capital equipment or infrastructure hardware
• Direct ownership of a fielded installed base, with field data converted into design change that measurably reduced failure rate or service cost
• Obsolescence and lifecycle management on a product whose service life exceeds that of the components inside it
• Experience standing a function up from nothing, including the processes and the partner agreements behind it
• Reliability: FRACAS, structured root cause analysis, and mean time between failures and population failure rate analysis
• Change & Configuration: PLM, change order workflow, as-built control, and serial level effectivity
• Obsolescence: DMSMS practice, end of life monitoring, last time buy modeling, and alternate part qualification
• Systems Fluency: Electrical, mechanical, and thermal command sufficient to adjudicate root cause on a modular power and compute product, including liquid cooling
• Service Economics: Spares, service cost per unit, and the link between availability and revenue

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location