Senior Customer Support Engineer - Managed Inference

Role description

Role Overview

Crusoe is a vertically integrated AI infrastructure company that owns and operates each layer of the stack. As a Senior Customer Support Engineer, you'll play a crucial role in empowering customers to leverage Crusoe Cloud for groundbreaking advancements in AI/ML, physics simulations, and computational biology.

What You Will Do

Provide exceptional technical support to customers via Zendesk, participate in a 24/7 on-call rotation, troubleshoot issues related to VMs, hardware failures, and scaling tests, and collaborate with SRE, Networking, and Storage teams.

Why It Might Be a Fit

The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience
• Linux Proficiency
• Version Control
• Customer Support Experience
• Cloud Technologies
• Public Cloud Knowledge
• Communication Skills

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location