Service Desk III

Role description

Role Overview

The Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You'll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly.

What You Will Do

Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.

Why It Might Be a Fit

We're looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.

Requirements

• Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA)
• Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune
• Experience administering and troubleshooting Windows, macOS, and Linux systems
• Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress
• Proficiency with ticketing systems, IT documentation platforms, and SaaS management
• Experience working as a project-oriented engineer, comfortable leading initiatives end to end
• Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively
• Ability to pass a background check

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location