Hardware Operator
FluidStack — Missouri, United States · In-Person · Junior · $50k - $100k/yearly
Role description
Role Overview
The Hardware Operator will be responsible for installing, deploying, and configuring server and network hardware, as well as replacing parts and maintaining accurate asset records. They will work rotating shifts or on-call to meet 24/7 SLAs and provide on-site support across initiatives.
What You Will Do
The Hardware Operator will troubleshoot server hardware, diagnose physical-layer faults, and work fluently in Linux to resolve tickets efficiently against 24/7 SLAs. They will also take on-call and shift work and support and lift up the technicians below them.
Why It Might Be a Fit
The ideal candidate will have experience deploying and supporting server and network hardware in a live data center at scale, and will be able to troubleshoot server hardware deeply and diagnose physical-layer faults. They will also be able to work fluently in Linux and resolve tickets efficiently against 24/7 SLAs.
Requirements
- Experience deploying and supporting server and network hardware in a live data center at scale
- Troubleshooting server hardware deeply: POST, BIOS, PXE, IPMI, BMC, and component-level repair
- Knowledge of network protocols (TCP/IP, Ethernet) and hardware (switches, routers, copper and fiber) well enough to diagnose physical-layer faults
- Fluency in Linux and ability to resolve tickets efficiently against 24/7 SLAs
- Ability to take on-call and shift work and support and lift up the technicians below
Benefits
- Competitive total compensation package (salary + equity)
- Retirement or pension plan, in line with local norms
- Health, dental, and vision insurance
- Generous PTO policy, in line with local norms
- Total compensation may also include equity in the form of restricted stock units