Manager, Incident Response
FluidStack — San Francisco, California, United States · In-Person · Mid · $300k - $400k/yearly
Role description
Role Overview
Lead incidents as a senior incident commander in the on-call rotation, and serve as the escalation backstop when a case rises above the responders on call. Own the 24/7 coverage model, rotation discipline, and response SLAs for your US region, keeping the program humane and the bar high at the same time. Build and develop a team of senior incident responders, setting the on-call expectations and quality bar they operate to.
What You Will Do
Lead material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors. Manage and grow a team of senior responders while staying in the on-call rotation yourself. Design or run a 24/7 on-call program: coverage models, rotation discipline, acknowledgement and response SLAs, and escalation chains.
Why It Might Be a Fit
You've led material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors. You've managed and grown a team of senior responders while staying in the on-call rotation yourself. You've designed or run a 24/7 on-call program: coverage models, rotation discipline, acknowledgement and response SLAs, and escalation chains.
Requirements
- Led material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors
- Managed and grown a team of senior responders while staying in the on-call rotation yourself
- Designed or run a 24/7 on-call program: coverage models, rotation discipline, acknowledgement and response SLAs, and escalation chains
Benefits
- Competitive total compensation package (salary + equity)
- Retirement or pension plan, in line with local norms
- Health, dental, and vision insurance
- Generous PTO policy, in line with local norms