Help Desk Technician (Tier 1)

Role description

Role Overview

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems.

What You Will Do

Provide first-level support for end-user IT issues, including hardware, software, and basic networking problems. Log, categorize, and prioritize all incoming support requests in the IT ticketing system. Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.

Why It Might Be a Fit

You will have the opportunity to work in a fast-paced and innovative environment, with a collaborative and talented team. You will have the chance to contribute to the growth and development of the company, and to make a meaningful impact on the future of AI.

Requirements

• IT customer support background with 4+ years of service desk technical experience
• Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365, networking, software and MDM administration
• Technical documentation and knowledge base (KB) writing skills
• Hands-on experience with Jira or comparable service management systems
• Customer-first mindset, prioritizing employee satisfaction and support quality
• Ability to independently resolve technical issues across the support portfolio
• Strong organizational skills with the capacity to effectively prioritize and manage a busy workload
• Collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and work-life balance
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams