IT Infrastructure Engineer – RMA & Hardware Diagnostics
Nebius — United States · In-Person · Senior · $113k - $141k/yearly
Role description
Role Overview
We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability. You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.
What You Will Do
Perform advanced firmware and hardware diagnostics on enterprise server platforms, troubleshoot complex hardware failures, act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents, conduct structured root cause analysis, and own the full RMA lifecycle.
Why It Might Be a Fit
We expect you to have 5+ years of hands-on experience working with enterprise server hardware in a production data center environment, deep understanding of x86 server architecture, strong experience performing firmware and BIOS/BMC diagnostics and upgrades, and advanced Linux command-line troubleshooting skills.
Requirements
- 5+ years of hands-on experience working with enterprise server hardware in a production data center environment
- Deep understanding of x86 server architecture
- Strong experience performing firmware and BIOS/BMC diagnostics and upgrades
- Advanced Linux command-line troubleshooting skills
- Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent
- Proven experience managing hardware RMA processes and working directly with OEM vendors
- Ability to conduct structured root cause analysis and document technical findings clearly
- Familiarity with hardware monitoring systems and failure trend analysis
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams