L3 Support Engineer
Nebius — Uusimaa, Finland · In-Person · Senior
Role description
Role Overview
We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US. This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors.
What You Will Do
Your responsibilities will include: Deep Technical Investigation, Vendor & R&D Collaboration, Firmware & Platform Readiness (BIOS/BMC), Knowledge & Enablement, and Hands-on Support.
Why It Might Be a Fit
We expect you to have strong hands-on experience with datacenter servers and deep Linux troubleshooting, ability to diagnose across hardware, BIOS/BMC firmware, and Linux, and structured incident response experience and clear communication under pressure.
Requirements
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage)
- Structured incident response experience and clear communication under pressure
- Experience driving evidence-based escalations with vendors/R&D
- Fluent English (written and spoken)
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams