L3 Support Engineer
Nebius — Singapore · In-Person · Mid
Role description
Role Overview
This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. The role is part of the L3 Support Line, which serves as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.
What You Will Do
The responsibilities include deep technical investigation, vendor and R&D collaboration, firmware and platform readiness, knowledge and enablement, and hands-on support.
Why It Might Be a Fit
The ideal candidate will have strong hands-on experience with datacenter servers and deep Linux troubleshooting, ability to diagnose across hardware, BIOS/BMC firmware, and Linux, and experience driving evidence-based escalations with vendors/R&D.
Requirements
- Strong hands-on experience with datacenter servers and deep Linux troubleshooting
- Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage)
- Structured incident response experience and clear communication under pressure
- Experience driving evidence-based escalations with vendors/R&D
- Fluent English (written and spoken)
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams