L3 Support Engineer, Data Center Infrastructure

Role description

Role Overview

We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments.

What You Will Do

Leading root cause analysis for complex hardware and firmware failures across production fleets, aggregating recurring problems, and coordinating with vendors to drive timely diagnostics.

Why It Might Be a Fit

Strong hands-on expertise with server hardware, proven experience in root cause analysis, and deep understanding of server components and failure modes.

Requirements

• Strong hands-on expertise with server hardware in data center or large-scale production environments
• Proven experience performing root cause analysis of hardware and firmware failures
• Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
• Experience working directly with hardware vendors and engineering teams to resolve production issues
• Structured problem-solving skills using formal IT or incident management methodologies
• Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
• Experience coordinating technical activities with on-site operations teams
• Ability to manage multiple concurrent investigations with production impact
• Clear written and verbal communication skills in cross-functional environments

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company contribution
• Flexible paid time off
• Paid parental leave
• Professional development support