Senior Customer AI Engineer - Token Factory

Role description

Role Overview

Join our Token Factory team to help customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery, and customer success.

What You Will Do

Lead the transition from PoC to production, ensure customer workloads are deployed, stable, and scalable, drive time-to-production and time-to-value, and identify and resolve bottlenecks proactively.

Why It Might Be a Fit

You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments. You will have the opportunity to work on impactful AI projects and be part of a collaborative and innovative culture.

Requirements

• Technical background
• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications, AI/ML workloads (LLMs, inference, etc.)
• Ability to troubleshoot and reason about system performance
• Customer-facing experience
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Ownership & execution
• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams