Service Delivery Manager

Role description

Role Overview

We are looking for a Service Delivery Manager to support strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers. This role acts as the technical and operational interface between the customer/platform and Nebius infrastructure teams, ensuring reliable service delivery, SLA compliance, and smooth operations of large-scale GPU clusters and bare metal environments.

What You Will Do

Coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver world-class infrastructure services for large AI workloads. Manage operational relationship with hyperscale customers, ensure SLA and SLO compliance for infrastructure services, drive incident management and root cause analysis.

Why It Might Be a Fit

We expect you to have 5+ years in technical account management, service delivery, or infrastructure operations, experience working with hyperscale customers or large enterprise clients, and a background in cloud, AI infrastructure, or data center operations.

Requirements

• 5+ years in technical account management, service delivery, or infrastructure operations
• Experience working with hyperscale customers or large enterprise clients
• Background in cloud, AI infrastructure, or data center operations
• Understanding of bare metal infrastructure
• Experience with data center environments
• Familiarity with GPU clusters / AI workloads (preferred)
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring
• Strong stakeholder management
• Ability to operate in high-scale infrastructure environments
• Excellent communication between technical and business teams

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams