Head of Infrastructure Operations (US)

Role description

Role Overview

We are seeking a Head of Infrastructure Operations to lead the end-to-end operational management of Nscale's data centre portfolio across a defined region (EMEA, APAC, Americas). You'll be responsible for ensuring operational excellence, safety, compliance, and reliability across all physical infrastructure, while driving continuous improvement and scaling operations to support rapid business growth.

What You Will Do

Operational Leadership & Strategy, Team Management & Development, Physical Infrastructure & Facilities Management, Reliability, Safety & Compliance, Vendor & Supplier Management, Cross-Functional Collaboration, Monitoring, Reporting & Analytics

Why It Might Be a Fit

10+ years of experience in data centre operations, infrastructure management, or facilities management at scale, Proven track record leading regional or multi-site operations in a high-growth, fast-paced environment, Experience managing teams across multiple locations and coordinating complex operational initiatives

Requirements

• 10+ years of experience in data centre operations, infrastructure management, or facilities management at scale
• Proven track record leading regional or multi-site operations in a high-growth, fast-paced environment
• Experience managing teams across multiple locations and coordinating complex operational initiatives
• Deep understanding of data centre infrastructure, including power systems, cooling, networking, and security
• Familiarity with ISO 22237 (data centre design and operations) and ISO 27001 Annex A.11 (physical security)
• Knowledge of monitoring systems, environmental controls, and infrastructure automation
• Understanding of GPU/HPC infrastructure and the unique operational requirements of AI cloud platforms
• Familiarity with compliance frameworks (SOC 2, ISO 27001, Cyber Essentials Plus, ISO 22301)
• Exceptional leadership capability with the ability to inspire, develop, and hold teams accountable
• Strong stakeholder management skills; comfortable influencing senior leaders and cross-functional partners
• Excellent communication and presentation skills; able to translate complex operational concepts for diverse audiences
• Problem-solving mindset with the ability to operate in ambiguous, fast-moving environments
• Bias toward ownership, pragmatism, and delivering results with urgency

Benefits

• Highly competitive package (base + equity) with reviews every 12 months
• Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI
• Expect a dynamic progression plan tailored to your ambitions
• Human-First Flexibility: We treat you as humans first
• Join our thriving remote-first team
• Equal Opportunities Statement
• Flexible paid time off
• Parental leave
• Retirement plan participation
• Medical, dental, vision