Infrastructure IT Operations Engineer (Batam)
Nscale — Batam, Riau Islands, Indonesia · In-Person · Senior
Role description
Role Overview
The Infrastructure IT Operations Engineer will oversee IT infrastructure, service delivery, and operational excellence across Nscale's Batam sites. This role ensures high availability, security, and performance of enterprise systems and site-level IT environments supporting critical Data Centre operations.
What You Will Do
Lead day-to-day IT operations across multiple sites within the APAC region, ensure high availability of enterprise IT systems and site-level infrastructure, oversee network, systems, end-user computing, and on-site IT support.
Why It Might Be a Fit
This is a hands-on leadership role requiring strong technical depth, operational discipline, and experience in mission-critical environments. The ideal candidate will have at least 5+ years in IT Infrastructure and Operations managing regional/multi-site environment.
Requirements
- Bachelor Degree in Information Systems/Computer Engineering or equivalent
- At least 5+ years in IT Infrastructure and Operations managing regional/multi-site environment
- Experience in Enterprise Networking (Cisco, Juniper, Fortinet), Cloud platforms (AWS, Azure or GCP)
- Experience in Data Centres, mission-critical infrastructure, or high-availability environments preferred
- Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
- Strong communication skills in Bahasa Indonesia
- Strong hands-on server repair experience
- Data center / DC technician background
- Familiar with IT hardware + DC environments
- Comfortable with shift work (12hrs, 3-on/3-off, including nights)