Infrastructure Operations Operator

Role description

Role Overview

We are hiring an Infrastructure Support Operations Operator to support the day-to-day operation and reliability of Nscale's AI data centre infrastructure. This is a hands-on technical operations role for an experienced operator who combines strong technical troubleshooting skills with excellent people and communication skills.

What You Will Do

Support the day-to-day operation of Nscale's AI data centre infrastructure. Monitor operational activities and ensure adherence to agreed Service Level Agreements (SLAs). Troubleshoot hardware, software, networking, and infrastructure-related issues.

Why It Might Be a Fit

We're looking for a highly organised, diligent, and detail-oriented individual who is comfortable solving problems and making decisions in ambiguous, fast-moving situations. You should be a strong communicator who can build effective relationships across technical and non-technical teams.

Requirements

• 2+ years of experience in data centre operations, infrastructure operations, technical support, or a similar environment.
• Strong understanding of data centre operations, server hardware, and networking concepts.
• Proven ability to diagnose and resolve complex technical problems.
• Experience working within operational environments governed by SLAs and service management processes.
• Strong analytical and problem-solving skills.
• Ability to support and mentor less experienced team members.
• Relevant technical certifications or equivalent practical experience.

Benefits

• Highly competitive package (base + equity) with reviews every 12 months.
• Dynamic progression plan tailored to your ambitions.
• Human-First Flexibility: We treat you as humans first.
• Learning & Development: Build your expertise through hands-on experience, technical training, and exposure to cutting-edge AI and GPU infrastructure.
• Dental insurance
• Vision insurance
• Paid holidays