Hardware Diagnostics Engineer - Infrastructure

Role description

Role Overview

We are looking for a Hardware Diagnostics Engineer to run burn-in, triage what fails, work servers out-of-band, and own RMAs end to end. This role requires hands-on experience with enterprise server hardware, BMCs, and out-of-band management.

What You Will Do

Run server and GPU burn-in and stress testing, interpret the results, and decide whether hardware is production-ready. Triage failures across GPUs, memory, drives, NICs, PSUs, and cabling, and drive RMAs with vendors.

Why It Might Be a Fit

The ideal candidate will have a methodical troubleshooting habit, strong Linux troubleshooting skills, and experience running hardware RMAs with vendors.

Requirements

• 3–6 years in datacenter operations, systems administration, hardware support, or infrastructure engineering
• Hands-on experience with enterprise server hardware: component replacement, POST and boot failures, and reading hardware behavior at the rack
• Practical experience with BMCs and out-of-band management: IPMI, Redfish, iDRAC, iLO, or equivalent
• Strong Linux troubleshooting: boot process, driver and device issues, and diagnostic tools such as {{dmesg}}, {{lspci}}, {{ipmitool}}, and SMART
• Comfort reading sensor data, event logs, and thermal and power telemetry well enough to tell a real failure from noise
• Working scripting ability in Bash or Python — enough to automate a repetitive task and read someone else's tooling
• Experience running hardware RMAs with vendors, or a clear track record of driving issues to closure with outside parties
• A methodical troubleshooting habit: you isolate variables, you don't change three things at once, and you can say what evidence led to your conclusion
• Clear written communication for tickets, runbooks, and vendor cases

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave
• Other In-Office Perks