Operations Engineer

Role description

Role Overview

Join TensorWave's team as an Operations Engineer to monitor systems, execute runbooks, and coordinate with on-site teams during an exciting phase of growth. This is an on-site role operating on a rotating 12-hour shift schedule.

What You Will Do

Monitor customer environments, track key health indicators, identify anomalies, and maintain situational awareness of active customer workloads. Execute established runbooks to diagnose and resolve common infrastructure issues.

Why It Might Be a Fit

We're looking for someone with 1-3 years of experience in a NOC, operations center, technical support, systems administration, or similar infrastructure operations role. You should have foundational Linux systems administration skills, basic understanding of networking fundamentals, and experience following operational runbooks.

Requirements

• 1–3 years of experience in a NOC, operations center, technical support, systems administration, or similar infrastructure operations role
• Experience monitoring production infrastructure using observability tools (Grafana, Datadog, Prometheus, or similar)
• Foundational Linux systems administration skills with the ability to navigate systems, read logs, and execute diagnostic commands
• Basic understanding of networking fundamentals including TCP/IP, DNS, and VLANs
• Experience following operational runbooks and structured triage procedures in a production environment
• Strong written communication skills, particularly the ability to write clear incident updates and escalation summaries under time pressure
• Demonstrated ability to stay calm, prioritize effectively, and work methodically during high-pressure situations
• Familiarity with ticketing and incident tracking systems (PagerDuty, Jira, ServiceNow, or similar)
• Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model
• Ability to work a rotating 12-hour shift schedule (8AM–8PM or 8PM–8AM), alternating between 3-day and 4-day work weeks on a repeating cycle

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave