RMA Systems Engineer

Role description

Role Overview

Vultr is seeking a highly skilled and experienced RMA Systems Engineer to analyze, diagnose, and resolve complex hardware and system level failures across our cloud infrastructure platform.

What You Will Do

Analyze GPU/CPU hardware failures, perform advanced troubleshooting, serve as a technical liaison with hardware vendors, and determine and coordinate on-site hardware remediation activities.

Why It Might Be a Fit

The ideal candidate brings strong systems-level troubleshooting expertise, the ability to analyze non-routine technical issues, and the ability to adapt to the latest technology.

Requirements

• Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations
• Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment
• Experience in RMA workflows, hardware lifecycle management, or infrastructure support
• Hands-on experience with NVIDIA and/or AMD GPU technologies
• Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause
• Experience working with hardware vendors and managing technical escalations or support cases
• Strong understanding of server hardware, system architecture, and data center operations
• Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths
• Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription