RMA Systems Engineer
Vultr — Chennai, Tamil Nadu, India · In-Person · Mid
Role description
Role Overview
The ideal candidate brings strong systems-level troubleshooting expertise and the ability to analyze non-routine technical issues, determine root cause, and make informed decisions on repair, replacement, or escalation paths.
What You Will Do
Analyze GPU/CPU hardware failures, perform advanced troubleshooting, serve as a technical liaison with hardware vendors, and determine and coordinate on-site hardware remediation activities.
Why It Might Be a Fit
This is a highly visible role that partners closely with Infrastructure, Engineering, and Vendor teams to ensure system reliability and continuous improvement of Vultr’s RMA processes.
Requirements
- Bachelor’s degree in Business, Supply Chain, Engineering, or related field
- 3–5 years of experience managing RMA processes or hardware logistics in a technical environment
- Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations
- Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment
- Hands-on experience with NVIDIA and/or AMD GPU technologies
- Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause
- Experience working with hardware vendors and managing technical escalations or support cases
- Strong understanding of server hardware, system architecture, and data center operations
- Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths
- Experience with tools such as JIRA, Confluence, and vendor support portals
- Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration
- Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations
Benefits
- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription