Technical Account Manager

Role description

Role Overview

The Technical Account Manager owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings.

What You Will Do

You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering.

Why It Might Be a Fit

The ideal candidate will have 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role, with strong knowledge of Linux systems, virtualization, cloud networking, and compute orchestration.

Requirements

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role
• Strong knowledge of Linux systems, virtualization, cloud networking, and compute orchestration
• Experience with containerization, CI/CD pipelines, and observability tooling
• Significant hands on Kubernetes experience
• Ability to translate customer needs into actionable recommendations
• Excellent communication, relationship-building, and executive presentation skills

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription