Technical Support Specialist

Role description

Role Overview

The Technical Support Specialist will support customers and internal teams by responding to platform alerts, troubleshooting technical issues, and coordinating resolution across the organization.

What You Will Do

The role involves responding to customer inquiries, troubleshooting technical issues, and escalating complex problems to Technical Support Engineers, System Administrators, and Engineering teams.

Why It Might Be a Fit

The ideal candidate will have a foundational understanding of servers, computing principles, and infrastructure-as-a-service platforms, as well as strong customer service skills and the ability to communicate clearly in high-pressure situations.

Requirements

• Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate
• Experience with Linux Command Line
• Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting
• Strong customer service skills and the ability to communicate clearly in high-pressure situations
• Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities
• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in the English language
• Willingness and ability to learn new technologies and follow established processes in an entry-level technical role

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription