Senior Incident Manager
Lambda — United States · Remote · Senior
Role description
Role Overview
The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.
What You Will Do
Lead the response to critical incidents, serve as the Incident Commander, establish clear incident timelines, and maintain incident response documentation.
Why It Might Be a Fit
This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.
Requirements
- 8+ years experience in incident management, site reliability engineering, or infrastructure operations
- Experience managing incidents in large-scale distributed infrastructure environments
- Strong understanding of data center operations, GPU compute clusters, networking and storage infrastructure, and cloud or hybrid infrastructure platforms
- Proven ability to lead high-pressure incident response situations
- Experience with incident management frameworks (ITIL, SRE, or equivalent)
- Excellent communication and stakeholder management skills
- Experience with incident tracking and monitoring tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus / Grafana
Benefits
- Generous cash & equity compensation
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan