Customer Success Manager

Role description

Role Overview

We're seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.

What You Will Do

Develop and maintain strong customer relationships, provide technical guidance and support, conduct regular reviews and report on customer progress, stay up-to-date with industry trends, and deliver training sessions and workshops.

Why It Might Be a Fit

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
• Understanding of computing platforms, AI, and ML technologies
• Strong interpersonal, communication, and presentation skills
• Demonstrated ability to build relationships at all levels within an organization

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off