Customer Success Manager, Managed Inference

Role description

Role Overview

As a Customer Success Manager, you will support customers running AI inference workloads on Crusoe's cloud platform. You will help clients navigate operational and technical challenges of deploying and scaling AI applications. This role is part of the Customer Experience organization.

What You Will Do

You will build and maintain strong customer relationships, provide technical guidance, conduct regular reviews, and report on customer progress. You will also deliver training sessions, address customer concerns, and escalate complex issues as needed.

Why It Might Be a Fit

You will be part of a high-performing team that believes in each other. You will help customers advance their AI strategies and be part of a team that is building the future, faster.

Requirements

• Bachelor's degree in Business, Engineering, or a related field
• 2+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers
• Solid technical foundation in cloud computing platforms, AI, and ML technologies
• Working understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, and GPU infrastructure

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per month