Senior Cloud Support Engineer
Crusoe — New York, New York, United States · In-Person · Senior · $145k - $175k/yearly
Role description
Role Overview
As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage Crusoe Cloud for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals.
What You Will Do
Provide exceptional technical support to customers via Zendesk, participate in a 24/7 on-call rotation, diagnose and resolve issues related to VMs, hardware failures, and scaling tests, and collaborate with SRE, Networking, and Storage teams.
Why It Might Be a Fit
The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values.
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Linux Proficiency
- Version Control
- Customer Support Experience
- Cloud Technologies
- Public Cloud Knowledge
- Communication Skills
- HPC Knowledge
Benefits
- Competitive compensation
- Restricted Stock Units
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off