Senior Cloud Support Engineer

Role description

Role Overview

As a Senior Cloud Support Engineer, you will play a crucial role in empowering customers to leverage Crusoe Cloud for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring customers can seamlessly utilize Crusoe Cloud to achieve their goals.

What You Will Do

Provide exceptional technical support to customers via Zendesk, participate in a 24/7 on-call rotation, troubleshoot issues related to VMs, hardware failures, and scaling tests, and collaborate with SRE, Networking, and Storage teams.

Why It Might Be a Fit

The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
• Version Control: Proficiency with Git for code management and collaboration
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off