Senior Cloud Support ​​Engineer

Crusoe — Tel-Aviv, Tel-Aviv District, Israel · In-Person · Senior

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Role description

Join Crusoe's mission to accelerate the abundance of energy and intelligence. As a Senior Cloud Support Engineer, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

Requirements

  • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Manage alert triage, support maintenance windows, and run node delivery testing.
  • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
  • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
  • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

Benefits

  • Competitive benefits package
  • Pension contributions
  • Support for work-life balance

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