Senior Customer Success Manager

Role description

Role Overview

We're seeking a Senior Customer Success Manager to develop and maintain strong customer relationships, guide them through technical complexities, and empower them with tools and knowledge to achieve business and sustainability goals. This role is pivotal in ensuring customers maximize the value of our solutions. The team is building the future of AI infrastructure, and we're looking for problem-solving teammates with a sense of urgency.

What You Will Do

Develop and maintain customer relationships, provide technical guidance and support, conduct regular reviews and report on customer progress, and coordinate with product and engineering teams to define customer journeys.

Why It Might Be a Fit

If you want to do meaningful work, help customers advance their AI strategies, and be part of a high-performing team, come build with us at Crusoe. We offer competitive compensation, restricted stock units, paid time off, comprehensive health insurance, and professional development opportunities.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
• Strong technical foundation in cloud computing platforms, AI, and ML technologies
• Excellent interpersonal, communication, and presentation skills
• Demonstrated ability to build relationships at all levels within an organization

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off