Senior Customer Success Manager, Managed Inference

Role description

Role Overview

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. The ideal candidate has experience supporting customers running production AI inference workloads and understands the operational, technical, and business challenges associated with deploying and scaling AI applications.

What You Will Do

Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements. Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions.

Why It Might Be a Fit

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

Requirements

• Bachelor's degree in Business, Engineering, or a related field
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
• 3+ years of experience supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers
• Experience managing strategic accounts running production AI workloads is strongly preferred
• Strong technical foundation in cloud computing platforms, AI, and ML technologies
• Strong understanding of inference workloads, model serving architectures, Kubernetes, containers, APIs, GPU infrastructure, and AI application deployment patterns

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location