Senior Incident Manager

Role description

Role Overview

As a Senior Incident Manager at Crusoe, you'll lead the response when things go wrong, coordinating the right people across teams, driving urgency, and keeping everyone focused until customer-impacting issues are resolved.

What You Will Do

You'll own communication throughout that process, including internal updates that keep responders coordinated and leadership informed, and status page decisions that keep customers informed.

Why It Might Be a Fit

The ideal candidate combines strong incident coordination fundamentals with real experience writing customer-facing root cause analysis to enterprise customers, plus the analytical rigor to track and report on incident data, and basic technical fluency to engage credibly with infrastructure teams.

Requirements

• Background on an enterprise customer support team, or direct experience working with enterprise customers
• Strong written communication
• Logical, structured thinker with a solid grounding in incident management process and best practices
• Working familiarity with Linux, virtualization, and Kubernetes
• Comfortable working with data to track and report on trends

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location