Customer Experience Automations Manager
Nebius — Amsterdam, North Holland, Netherlands · In-Person · Senior
Role description
Role Overview
The Customer Experience team at Nebius handles thousands of requests every month. We are building a dedicated automation team to turn repetitive manual work into scalable, maintainable systems.
What You Will Do
Design and build automated systems, develop LLM-powered agents, create tooling for planned cluster operations, build self-service flows, and hire and grow a team of automation engineers.
Why It Might Be a Fit
7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager, strong Python skills, experience building automation pipelines or workflow systems in production, practical experience with LLM APIs, and fluency in English.
Requirements
- 7+ years of software engineering experience
- 2+ years as a tech lead or engineering manager
- Strong Python skills
- Experience building automation pipelines or workflow systems in production
- Practical experience with LLM APIs
- Experience working with ticketing systems (Jira or equivalent) at the API level
- Fluency in English
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams