L3 Support Engineer (SOPs and Runbooks)
Nebius — Amsterdam, North Holland, Netherlands · In-Person · Junior
Role description
Role Overview
The L3 Support Line is the datacenter center of expertise for servers, GPU platforms, firmware, and deep Linux diagnostics across Europe and the US. The role owns the L3 knowledge system, including documentation standard, SOP and runbook library, error catalog, and review cycle.
What You Will Do
Responsibilities include owning the L3 knowledge system, building and maintaining SOP, runbook, troubleshooting guide, and error-code library, prioritizing incidents, running reviews, and writing repeatable procedures.
Why It Might Be a Fit
The ideal candidate has strong hands-on experience with datacenter servers and Linux troubleshooting, working knowledge of server hardware, BIOS/BMC firmware, and out-of-band management, and experience writing runbooks and SOPs.
Requirements
- Strong hands-on experience with datacenter servers and Linux troubleshooting
- Working knowledge of server hardware, BIOS/BMC firmware, and out-of-band management
- A record of writing runbooks, SOPs, or troubleshooting guides that operations teams actually used
- Strong working knowledge of Atlassian Confluence
- Clear, structured written English for readers at different technical levels
- The judgment to separate verified fact from assumption and push back on unclear input
- Fluent English (written and spoken) and willingness to travel
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams