Technical Account Manager - Token Factory

Role description

Role Overview

Join Nebius' Token Factory team as a Technical Account Manager to help customers transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery, and customer success, ensuring stable, performant, and cost-efficient deployments.

What You Will Do

Own the production journey, ensure technical success in production, act as a trusted technical partner, manage risks and incidents, and drive continuous improvement.

Why It Might Be a Fit

We're looking for a Technical Account Manager with a technical background, practical knowledge of inference frameworks, and solid understanding of cloud or infrastructure systems, distributed systems, and AI/ML workloads.

Requirements

• Technical background
• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications, and AI/ML workloads (LLMs, inference, etc.)
• Ability to troubleshoot and reason about system performance
• Customer-facing experience
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Ownership & execution
• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• Up to 4% company match with immediate vesting
• 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
• Up to $85/month for mobile and internet
• Company-paid short-term, long-term and life insurance coverage