AI Infrastructure Support Engineer (First Line Response)
Nscale — Singapore, Singapore · In-Person · Mid · $100k - $150k/yearly
Role description
Role Overview
The Support & Operations team plays a critical role in enabling customers and internal teams to succeed. You'll be part of a team that directly impacts customer satisfaction, platform reliability, and operational excellence across our AI infrastructure.
What You Will Do
Handle incoming support tickets, troubleshoot customer issues, and escalate complex problems to engineering teams.
Why It Might Be a Fit
This role requires strong problem-solving skills, technical competency, and the ability to communicate clearly with both technical and non-technical users.
Requirements
- 2-4 years of technical support experience in a software, cloud, or infrastructure environment
- Strong troubleshooting and problem-solving skills with the ability to work through complex technical issues
- Excellent written and verbal communication skills; ability to explain technical concepts clearly to non-technical users
- Comfortable working in a fast-paced, high-growth environment with the ability to prioritize and escalate when necessary
- Experience managing support tickets and following ITIL or similar support processes
- Familiarity with cloud platforms (AWS, GCP, Azure) or infrastructure concepts
- Basic understanding of networking, Linux/Unix systems, or containerization (Docker/Kubernetes)
Benefits
- Competitive salary
- Stock options
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Professional development opportunities