Infrastructure Support Engineer - OpenStack
Nscale — United States · Remote · Mid
Role description
Role Overview
This role is pivotal in establishing our follow-the-sun operational model, providing critical coverage for live services during regional operational windows. As an L2 Engineer, you will be the front-line shield for our production environments, ensuring platform stability, mitigating incidents, and collaborating with both incoming US Senior Engineers and our EMEA-based strategic development teams.
What You Will Do
Live Service Operations: Monitor, triage, and resolve complex L2 incidents across our Unix/Linux and OpenStack cloud environments to safeguard customer SLAs. Platform Support: Provide hands-on operational support and maintenance across compute, networking, and virtualization layers, specifically focusing on OpenStack Neutron (SDN) and OpenStack Ironic (bare-metal provisioning).
Why It Might Be a Fit
This position offers a distinct, accelerated progression plan designed to transition you into a Senior Systems Architect over time. You will have the autonomy to shape your day around life's moments, with a dynamic progression plan tailored specifically to your ambitions, with explicit mentorship towards Senior Engineering paths.
Requirements
- Linux/Unix Systems Administration
- OpenStack Core Competency
- Virtualisation Insights
- Analytical Triage Mindset
- Communication & Documentation
Benefits
- Highly competitive package (base + equity) with reviews every 12 months
- Human-First Flexibility
- Dynamic progression plan tailored specifically to your ambitions, with explicit mentorship towards Senior Engineering paths