Service Desk Engineer

Role description

Role Overview

We're hiring a Service Desk Engineer to provide high-quality technology support for our global employee base. This is a hands-on role focused on employee support, device provisioning, onboarding and offboarding, workplace technology and regional service delivery.

What You Will Do

Provide remote and in-person support across hardware, software, connectivity and access issues. Manage incidents and service requests through our ITSM platform, meeting agreed service levels.

Why It Might Be a Fit

We're looking for someone who spots the problem, picks it up, and finishes it. You'll own a portfolio of improvement projects end to end, roughly 25–35% of the role.

Requirements

• 3+ years in IT support, desktop support or technology operations
• Demonstrated experience owning improvement projects independently
• Practical scripting or automation experience (PowerShell, Python or Bash)
• Strong Windows and macOS troubleshooting experience
• Experience with endpoint-management tools such as JumpCloud, Intune, Jamf or Kandji
• Experience with ITSM platforms such as Jira Service Management, ServiceNow or Servicely
• Experience supporting SSO, MFA and joiner, mover and leaver processes
• Experience supporting Google Workspace or Microsoft 365
• Familiarity with meeting-room technology and basic networking concepts
• Strong communication, prioritization and customer-service skills
• Ability to take ownership and work effectively with platform, security and supplier teams

Benefits

• Medical
• Dental
• Vision
• Flexible paid time off
• Parental leave
• Retirement plan participation