Service Desk Engineer

Role description

Role Overview

The Service Desk Engineer provides high-quality technology support for Nscale's global employee base, resolving problems directly and coordinating escalations to specialist teams. The role is focused on internal VIP and general employee support, device provisioning, onboarding and offboarding, workplace technology, and regional service delivery.

What You Will Do

The Service Desk Engineer will provide remote and in-person support across hardware, software, connectivity, and access issues, manage incidents and service requests, resolve Level 1 and Level 2 issues, and maintain support documentation and self-service knowledge articles.

Why It Might Be a Fit

The ideal candidate will have experience owning improvement projects independently, practical scripting or automation experience, strong Windows and macOS troubleshooting experience, and experience with endpoint-management tools and ITSM platforms.

Requirements

• 3+ years in IT support, desktop support, or technology operations
• Demonstrated experience owning improvement projects independently
• Practical scripting or automation experience (PowerShell, Python, or Bash)
• Strong Windows and macOS troubleshooting experience
• Experience with endpoint-management tools (JumpCloud, Intune, Jamf, or Kandji)
• Experience with ITSM platforms (Jira Service Management, ServiceNow, or Servicely)
• Experience supporting SSO, MFA, and joiner, mover, and leaver processes
• Experience supporting Google Workspace or Microsoft 365
• Familiarity with meeting-room technology and basic networking concepts
• Strong communication, prioritization, and customer-service skills
• Ability to take ownership and work effectively with platform, security, and supplier teams

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible paid time off
• Parental leave
• Retirement plan participation