IT Service Desk Intern
TensorWave — Las Vegas, Nevada, United States · In-Person · Junior
Role description
Role Overview
Support TensorWave's Corporate IT team by providing Tier 1 technical support to employees and assisting with day-to-day service desk operations.
What You Will Do
Triage incoming support requests, resolve common technical issues, document solutions, and escalate more complex issues to the appropriate team member.
Why It Might Be a Fit
Strong customer service and interpersonal skills, with a willingness to learn and develop technical skills through training and hands-on experience.
Requirements
- Strong customer service skills, empathy, patience, and professionalism
- Clear written and verbal communication, attention to detail, and a willingness to learn
- Able to listen carefully, understand the employee’s issue, communicate in a way that is easy to understand, and maintain a positive experience even when troubleshooting difficult or frustrating problems
Benefits
- Paid Internship