Senior Solutions Engineer

Role description

Role Overview

The Senior Solutions Engineer will serve as the technical backstop for the most sophisticated customer teams, resolving complex technical blockers and translating findings into a more resilient product. This role requires a strong technical rigor, high-performance networking, and kernel-level debugging skills.

What You Will Do

Resolve complex escalations, direct customer engagement, iterative problem solving, drive root cause analysis, bridge to engineering, and build scalable knowledge.

Why It Might Be a Fit

This role is ideal for an engineer who loves detective work, high-stakes customer-facing resolution, and influencing product roadmap to resolve systemic failures.

Requirements

• 5–9 years in Infrastructure Engineering, Platform Engineering, or SRE, with a specific focus on high-performance computing or large-scale AI stacks
• Kubernetes Expert: Deep experience in cluster administration and scheduler internals
• AI/GPU Infrastructure Specialist: Proficient in orchestrating GPU workloads and diagnosing training job failures using ROCm or CUDA
• Network Pathologist: Skilled in RDMA/RoCEv2, SRIOV, and BGP; capable of interpreting switch telemetry to identify silent packet drops
• Linux Power User: Expert in kernel networking, hugepages, and cgroups; able to debug at the OS layer when applications are silent
• Builder Mindset: Proficient in Python and Ansible; capable of writing custom diagnostic tools to automate remediation
• Executive Communicator: Strong technical rigor when presenting findings to VPs of Engineering, maintaining trust while delivering difficult updates

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave
• Other In-Office Perks