Technical Program Manager - GIOC

Role description

Role Overview

The Technical Program Manager (TPM) will drive the end-to-end build and operational readiness of the Global Integrated Operations Command Center (GIOC) in Chennai. The TPM will coordinate the onboarding of Systems, Network, Security, Platforms, and Tooling teams, while expanding the command center's scope to include DC Operations, Physical Security/GSOC, SRE, and Corporate IT.

What You Will Do

The TPM will own the integrated program plan across multiple technical and operational workstreams, translating strategy into executable plans and ensuring delivery against committed milestones. The TPM will drive cross-functional execution across monitoring, observability, automation, alert correlation, dashboards, operational processes, and team onboarding.

Why It Might Be a Fit

The TPM will be responsible for ensuring that dependencies are managed, decisions are made, risks are surfaced early, and the GIOC is delivered on schedule and ready for 24x7 operations. The TPM will work closely with engineering teams, US-based Program Managers, India leadership, and executive stakeholders to achieve this goal.

Requirements

• 6–9 years of experience as a Technical Program Manager, Program Manager, or Project Manager in cloud infrastructure, data center, networking, security, SRE, or engineering environments.
• Proven experience delivering complex, multi-team technical programs from requirements through production/operational readiness.
• Strong practical understanding of infrastructure monitoring, observability, alerting, incident management, and system dependencies.
• Experience working directly with engineering teams and translating operational/business requirements into technical requirements or PRDs.
• Experience managing agile/scrum delivery across multiple engineering teams.
• Demonstrated ability to manage complex dependencies, risks, blockers, and critical-path activities.
• Experience working with geographically distributed teams and senior/executive stakeholders.
• Strong communication, documentation, presentation, and stakeholder-management skills.
• Comfortable operating in ambiguous environments with multiple concurrent priorities.
• Strong written and spoken English communication skills.

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription