Senior Technical Writer - GIOC
Vultr — Chennai, Tamil Nadu, India · In-Person · Senior
Role description
Role Overview
Build a single source of truth that enables consistent 24x7 operations. Convert complex technical knowledge into clear, actionable documentation, architecture diagrams, runbooks, workflows, training, KT packages, and service-readiness artifacts.
What You Will Do
Create SOPs, runbooks, workflows, checklists, RACI, service ownership, escalation, and operational procedures. Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery.
Why It Might Be a Fit
Strong experience creating runbooks, SOPs, workflows, architecture/process diagrams, and knowledge bases. Hands-on Confluence and Jira/ITSM experience; familiarity with Visio, Lucidchart, Miro, or similar.
Requirements
- 5–8+ years in technical writing, technical documentation, knowledge management, or operations documentation.
- Experience with cloud/infrastructure, NOC/SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments.
- Strong experience creating runbooks, SOPs, workflows, architecture/process diagrams, and knowledge bases.
- Hands-on Confluence and Jira/ITSM experience; familiarity with Visio, Lucidchart, Miro, or similar.
- Experience creating training/KT materials and working directly with technical SMEs.
- Strong written/verbal communication, stakeholder management, facilitation, and technical curiosity.
Benefits
- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription