Network Engineer, GIOC
Vultr — Chennai, Tamil Nadu, India · In-Person · Mid
Role description
Role Overview
The Network Engineer is the entry point of the GIOC incident lifecycle for the network tower. You monitor connectivity and routing signals, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common connectivity issues, and escalate cleanly to Senior Network Engineer when an issue falls outside L1 scope.
What You Will Do
Monitor network health signals, acknowledge alerts and incidents, triage and classify incidents, resolve common connectivity issues, and escalate unresolved issues to the Senior Network Engineer.
Why It Might Be a Fit
You must be comfortable working a rotational shift model — including nights, weekends, and holidays — to sustain follow-the-sun coverage. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate.
Requirements
- Graduate/Engineer in a relevant field (B.E./B.tech or equivalent)
- 3–5 years of experience in network operations, a NOC, or IT operations, including hands-on network monitoring and troubleshooting
- Working knowledge of networking fundamentals — TCP/IP, routing and switching, DNS, firewalls, load balancing, and CDN concepts
- Familiarity with network troubleshooting tools and techniques (ping, traceroute, packet capture, link/latency analysis)
- Understanding of incident-management fundamentals and severity-based triage
- Exposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM)
- Strong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays
- Proficient in English verbal and written communication
Benefits
- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription