Senior System Engineer, GIOC
Vultr — Chennai, Tamil Nadu, India · In-Person · Senior
Role description
Role Overview
The Senior Systems Engineer is the entry point of the GIOC incident lifecycle. You monitor health signals across Vultr’s systems estate, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common issues, and escalate cleanly to Senior Engineers when an issue falls outside L2 scope.
What You Will Do
Monitor systems-estate health signals, acknowledge and triage alerts, execute documented runbooks, and escalate unresolved issues to L2/L3.
Why It Might Be a Fit
This role requires strong written communication skills, willingness to work a rotational 24x7 shift model, and proficiency in English verbal and written communication.
Requirements
- Graduate/Engineer in a relevant field (B.E./B.Tech, or equivalent)
- 5-8 years of experience in systems administration, NOC/SOC, or IT operations, including hands-on Linux and/or Windows server administration
- Working knowledge of operating systems — processes, services, and log analysis (Linux and/or Windows)
- Familiarity with compute, storage, and virtualization concepts — VMs, hypervisors, and basic networking
- Understanding of incident-management fundamentals and severity-based triage
- Exposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM)
- Strong written communication for accurate documentation and clean escalation handoffs
Benefits
- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription