System Engineer, GIOC

Role description

Role Overview

The Systems Engineer is the entry point of the GIOC incident lifecycle. You monitor health signals across Vultr’s systems estate, acknowledge and triage alerts within defined first-response SLAs, execute documented runbooks to resolve common issues, and escalate cleanly to Senior Systems Engineer when an issue falls outside L1 scope.

What You Will Do

Monitor systems-estate health signals, acknowledge alerts, perform initial review, triage & severity classification, route and assign tickets, sustain triage accuracy, reassess severity, match alert signatures to documented runbooks, execute permitted L1 actions, document every step taken, escalate unresolved or out-of-scope issues to Senior Engineers, flag missing or ineffective runbooks, initiate and support major-incident bridges, track escalations to closure, and confirm service is restored.

Why It Might Be a Fit

You must be comfortable working on a rotational shift model (24x7) — including nights, weekends, and holidays, to ensure we have full coverage. Success is measured by first-response SLA adherence, triage accuracy, and runbook resolution rate.

Requirements

• Graduate/Engineer in a relevant field (B.E./B.Tech, or equivalent)
• 3–5 years of experience in systems administration, preferably in NOC/SOC, or IT operations
• Good understanding of Linux/Windows
• Working knowledge of operating systems — processes, services, and log analysis (Linux/Windows)
• Familiarity with compute, storage, and virtualization concepts — VMs, Hypervisors, and basic networking
• Understanding of incident-management fundamentals and severity-based triage
• Exposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM)
• Strong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays

Benefits

• Medical Insurance stipend paid annually
• 9 Company-Paid Holidays
• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• Professional Development Reimbursement
• Internet reimbursement
• Fitness membership reimbursement
• Company paid Wellable subscription