Command Center Technician

Role description

Role Overview

The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services.

What You Will Do

Conduct scheduled remote rounds each shift, reviewing and recording the health of electrical, mechanical, and fire/life safety systems across the fleet to ensure 24/7 reliability and availability.

Why It Might Be a Fit

You love to maintain high situational awareness and dive into the details of complex systems. You're curious about identifying recurring trends or procedural gaps to drive continuous improvement.

Requirements

• 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations)
• Foundational technical knowledge of data center electrical and mechanical infrastructure systems
• Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments
• Proficiency with monitoring tools, ticketing systems, and operational dashboards
• Experience in incident management, technical troubleshooting, and structured escalation
• Ability to interpret system telemetry, trend data, and alarm behavior to distinguish signal from noise
• Ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern, including weekends and holidays, in a 24/7 operations environment
• Excellent time management, organizational, and communication skills
• Must be able to prioritize tasks and react quickly to issues
• Strong written communication — much of your work product is the written record of what happened and when

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption