Manager, Technical Support Engineering (Bare Metal)

Role description

Role Overview

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform.

What You Will Do

As a Manager of Technical Support Engineering, you'll lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for our clients.

Why It Might Be a Fit

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.

Requirements

• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments
• Hands-on experience with Linux system administration and command-line tools
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.)
• Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes
• Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments
• Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues
• Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment
• Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements
• Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption